Technical questions: My new battery isn't charging. Is it defective?

Usually NO. New batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge the new GATEWAY Laptop Battery Replacement three to four times to allow it to reach its maximum rated capacity. When charging the Laptop Battery for the first time, it is generally recommend an overnight charge (approximately twelve hours). The device may indicate that charging is complete after just 10 or 15 minutes. This is a normal with rechargeable batteries. New batteries are hard for the device to charge; they have never been fully charged and not broken in. Sometimes the device's battery charger GATEWAY Laptop will stop charging a new battery before it is fully charged. If this happens, remove the battery from the device and then reinsert it. The charge cycle should begin again. This may happen several times during the first battery charge. Don't worry; it's perfectly normal.

Disclaimer

The GATEWAY Laptop Battery supplied by our Company are [replacement for] sold for use with certain products of computer manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the computer manufacturers with which our products [are replacement for] may be used. Our Company and this Website are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these computer manufacturers, nor are the products offered for sale through our Website manufactured by or sold with the authorization of the manufacturers of the computers with which our products [are replacement for] may be used.